When Your Home Inspector Flags an Issue: How Xcel Property Facts Helps

Good, licensed home inspectors know the ins and outs of the trades. Whether you're a buyer, a seller, or a homeowner concerned about a possible issue with your property, a good inspector should be able to identify the major issues, present possible solutions, and know when expert knowledge is needed.

Where We Come In

Here at Xcel Property Facts, we work hand in hand with a lot of home inspection companies here in the greater Phoenix area. Home inspectors and their customers, commonly home buyers, give us a call when they encounter something that needs extra care and attention outside their area of expertise. Many of them have enough experience to know what the root issue might be but don't have the professional credentials to make an official call on its severity or nature. A home inspector, for example, might find a crack in an interior or exterior wall. They can identify the crack, but they can't necessarily comment on the cause, or whether it's a sign of something more serious like a major structural issue or a foundation problem that could threaten the structural integrity of the house.

Fast Turnaround When You're on the Clock

We get a lot of calls from home inspectors, especially during a home sale, where they're inside the 10-day inspection period and there's limited time to get the engineer review and reports needed for the sale to move forward. We understand you might be in a time crunch, so we're extremely responsive and can usually be at the property within twenty-four hours of the initial call. A member of our team will meet with the home inspector, owner, buyer, or real estate agent at the property to assess the identified issue so everyone's mind can be at ease. If it's a major issue, it's good to know up front. If it's a minor cosmetic issue, everyone can move forward with their eyes wide open.

Not Every Red Flag Is Structural

We also run into cases where it's clear the home inspector has seen something unfamiliar to them, and they end up using strong language that implies serious issues with the foundation or the roof, for example. When we go out and take a look, our nearly 30 years of experience in residential construction often helps us identify the issue as non-structural, something that might deserve a little TLC but doesn't pose a serious structural concern.